Yes, we can process exchanges of retail items.
To process an exchange for an in-stock item, ship it back to us in its original condition and packaging within 30 days. Packaging must be unopened and undamaged.
Exchanges are limited to changing color, size, or model of the same product type (Ex: exchange a Medium AC1 for a Large AC1 OR a Ranger Green AC1 for a Black AC1). We cannot accept exchanges for items other than what you originally ordered, even if they are of the same retail value (Ex: cannot exchange a Ragnorok for a NOVA Belt).
Exchanges are typically handled within 3-5 business days of their arrival at the shop. You will receive a notification once it has been processed and the requested product has shipped out to you. If we do not have the requested exchange item at the time your package arrives, we will offer a refund.
All exchanges will need to be verified with us via email at firstname.lastname@example.org.