Boneyard Policy: Unfortunately, we cannot accept exchanges on Boneyard items. All sales are final.
New retail items are eligible for exchange.
To process an exchange for an in-stock item, ship it back to us in its original condition and packaging within 30 days. Packaging must be unopened and undamaged.
Exchanges are limited to changing the color, size, or model of the same product type (E.g., exchange a Medium AC1 for a Large AC1 OR a Ranger Green AC1 for a Black AC1). We cannot accept exchanges for items other than what you originally ordered, even if they are of the same retail value.
Exchanges are typically handled within 3-5 business days of their arrival at the shop. You will receive a notification once it has been processed and the requested product has shipped to you. If we do not have the requested exchange item when your package arrives, we will offer a refund.
Please email us at team@trex-arms.com for information on how to start the return process. All exchanges will need to be confirmed via email before being processed.
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